Sirius Customer Service

I called Sirius the other night to complain about my equipment. I've got this feature that alerts you whenever your college team is playing, it also alerts you whenever there's a score change. It's a great feature for when you dial away for a bit. BUT, it doesn't know the difference between football and basketball, SO when you don't care about Buckeye hoops, it gets really annoying to get beeped at every thirty seconds when OSU or the opponent makes a basket. I tried to call to let them know that this feature doesn't work so well for basketball, just to give the engineers a heads-up. But I get the call center in India, and the guy has no idea what I'm talking about. Here's the kicker...(you deserve one after reading all this)...he goes to put me on hold, and I flash back to a WIRED article I read (thanks Dad). I ask why he's putting me on hold, and he tells me he's going to research my issue, then I ask if he will be taking other calls while I'm on hold. He says that he will and I tell him that I don't want to be put on hold, that I'd rather wait on an open line while he researches. Fortunately, he obliged, and shocker, he was back with his results in about 60 seconds - nevermind he still had no idea what I was talking about and referred me to another 800 number. It would have easily been 5 minutes or more if I was on hold, and to get that answer? I would have been pissed.
MORAL: If they're penny pinching by sending your call to India, chances are very good that your call taker is making use of your time on hold to take other calls. My advice, tell them you refuse to be put on hold.